Shipping Policy

1. Introduction

This Shipping Policy explains how orders are shipped when you purchase from thrivelongerco.com (the “Site”), operated by LinGarEnterprises13 LLC under the store name Thrive Longer Co.

• Service name: Standard Shipping
• Shipping region: Continental United States only
• Price: Free shipping on orders over $100; $60 shipping on orders under $100
• Order processing cutoff time: 2:00 PM CST, Monday through Friday
• Handling time: 1–2 business days
• Estimated transit time: 3–9 business days
• Coverage: All products unless a product page states otherwise

2. Shipping Destinations

Continental United States

• We currently ship only to addresses within the continental United States
• We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, other U.S. territories, or international destinations
• We do not ship to P.O. boxes that cannot accept carrier delivery

3. Shipping Costs

• Orders over $100: Free Standard Shipping within the continental United States
• Orders under $100: Standard Shipping is a flat $60 within the continental United States

All shipping charges are shown at checkout before you complete your order. Applicable sales tax may still be charged when required by law.

4. Order Processing and Delivery Time

Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays. Our daily order processing cutoff time is 2:00 PM CST. Orders placed after 2:00 PM CST may begin processing on the next business day.

Once processed, orders typically arrive within 3–9 business days in the continental United States. Total delivery time is generally 3–9 business days from the date of purchase, depending on order timing, carrier activity, holidays, and destination.

If a product requires additional handling or longer transit time, that information may be noted on the product page and will override the general estimate above.

5. Shipping Methods and Carriers

Orders may ship through USPS, UPS, FedEx, freight carriers, or similar delivery partners, depending on the product, size, destination, and supplier fulfillment method.

Shipment Tracking

Tracking is generally provided once an order has shipped. If tracking is available for your order, it will be sent to the email address used at checkout.

Direct-from-Supplier Fulfillment

Many products may be shipped directly from a supplier or manufacturer to the customer. Because of this, packaging, carrier selection, delivery format, and shipment timing may vary by product and supplier.

6. Order Tracking

After your order ships, you will typically receive an email with tracking information so you can follow delivery progress. If you do not receive tracking within a reasonable timeframe, please contact us.

7. Delivery Issues

Delayed or Lost Packages

If your order is delayed beyond the expected delivery window, please contact us at support@thrivelongerco.com or call 1-308-737-4088.

Marked Delivered but Not Received

• Confirm the shipping address on your order confirmation
• Check with neighbors, building management, or the delivery location
• Contact us so we can help review the shipment status and next steps

Damaged Shipments

• Photograph the packaging and the item immediately
• Contact us within 48 hours of delivery at support@thrivelongerco.com
• Include your order number and clear photos of the issue

We will review the claim and determine whether a replacement, refund, or other resolution is appropriate.

8. Missing Items

If something is missing from your delivery, contact us within 7 days of delivery and include your order number, the missing item details, and any supporting photos if applicable. We will review the matter and work toward an appropriate resolution.

9. Returns and Refunds

Please review our full Return and Refund Policy for complete return eligibility details.

• Return window: Eligible returns must be requested within 30 days of delivery
• Damaged/defective/incorrect items: Must be reported within 48 hours of delivery
• Return shipping: Customer is responsible for return shipping costs on all approved returns
• Return labels: We do not provide return labels
• Refund timing: Approved refunds are typically processed within 7 business days after inspection approval

10. Address Accuracy

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

If an order is returned due to an address issue, refusal, or failed delivery caused by incorrect customer-provided information, we may charge additional shipping or handling fees before reshipment.

11. Contact

• Business Name: LinGarEnterprises13 LLC
• Store Name: Thrive Longer Co
• Email: support@thrivelongerco.com
• Phone: 1-308-737-4088
• Working Hours: Monday to Friday, 9 AM to 5 PM CST
• Address: 200 S 21st St, Ste 400A, Lincoln, NE 68510, United States

12. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes take effect when posted on this page.