Shipping policy

Effective Date: 2026-02-27

Thrive Longer Co is an online retailer operated by LinGarEnterprises13 LLC. We offer a curated selection of wellness, recovery, relaxation, and lifestyle products — including saunas, cold plunges, massage chairs, and related accessories. Orders are fulfilled from authorized U.S.-based warehouses and shipped directly to the delivery address you provide at checkout.

Product specifications, descriptions, and images are provided by manufacturers and are believed to be accurate at the time of listing. We make reasonable efforts to ensure accuracy but are not responsible for typographical errors or changes made by manufacturers without prior notice.

1. Introduction

This Shipping Policy explains how orders are shipped when you purchase from thrivelongerco.com (the "Site"), operated by LinGarEnterprises13 LLC under the store name Thrive Longer Co.

  • Service name: Standard Shipping
  • Shipping region: Continental United States only
  • Price: Free shipping on orders over $100; $60 flat shipping on orders under $100
  • Order processing cutoff time: 2:00 PM CST, Monday through Friday
  • Handling time: 1–2 business days
  • Estimated transit time: 2–7 business days
  • Total Shipping Time: 3-9 business days
  • Charge timing: Your payment method is charged at the time your order is placed
  • Carriers: UPS, FedEx, USPS, or freight carriers depending on product size, weight, and destination
  • Coverage: All products unless a product page states otherwise

2. Shipping Destinations

Continental United States

  • We currently ship only to addresses within the continental United States
  • We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, other U.S. territories, or international destinations
  • We do not ship to P.O. boxes that cannot accept carrier delivery

3. Shipping Costs

  • Orders over $100: Free Standard Shipping within the continental United States
  • Orders under $100: Standard Shipping is a flat $60 within the continental United States

All shipping charges are shown at checkout before you complete your order. Applicable sales tax may still be charged when required by law.

4. Order Processing and Delivery Time

Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays. Our daily order processing cutoff time is 2:00 PM CST. Orders placed after 2:00 PM CST may begin processing on the next business day.

Once processed, orders typically arrive within 3–9 business days in the continental United States. Total delivery time is generally 3–9 business days from the date of purchase, depending on order timing, carrier activity, holidays, and destination.

If a product requires additional handling or longer transit time, that information may be noted on the product page and will override the general estimate above.

5. Shipping Methods and Carriers

Orders may ship through USPS, UPS, FedEx, freight carriers, or similar delivery partners, depending on the product, size, weight, and destination.

Shipment Tracking

Tracking is generally provided once an order has shipped. If tracking is available for your order, it will be sent to the email address used at checkout.

Freight Delivery for Oversized Items

Larger or oversized items (such as saunas, cold plunge tubs, and massage chairs) may be delivered by LTL freight carrier. For freight shipments, the carrier will typically contact you to schedule a delivery appointment. Please inspect the shipment upon arrival and note any visible damage on the delivery receipt before signing.

6. Order Tracking

After your order ships, you will typically receive an email with tracking information so you can follow delivery progress. If you do not receive tracking within a reasonable timeframe, please contact us at support@thrivelongerco.com or call 1-308-737-4088.

7. Delivery Issues

Delayed or Lost Packages

If your order is delayed beyond the expected delivery window, please contact us at support@thrivelongerco.com or call 1-308-737-4088.

Marked Delivered but Not Received

  • Confirm the shipping address on your order confirmation
  • Check with neighbors, building management, or the delivery location
  • Contact us so we can help review the shipment status and next steps

Damaged Shipments

  • Photograph the packaging and the item immediately upon discovery
  • Contact us within 7 days of delivery at support@thrivelongerco.com
  • Include your order number and clear photos of the damaged item and packaging

We will review the claim and determine whether a replacement, refund, or other resolution is appropriate. Claims reported outside the 7-day window may not be eligible for resolution.

8. Missing Items

If something is missing from your delivery, contact us within 7 days of delivery and include your order number, the missing item details, and any supporting photos if applicable. We will review the matter and work toward an appropriate resolution.

9. Returns and Refunds

Please review our full Return and Refund Policy for complete return eligibility details.

  • Return window: Eligible returns must be requested within 30 days of delivery
  • Damaged/defective/incorrect items: Must be reported within 7 days of delivery with photos and order details
  • Return shipping: Customer is responsible for return shipping costs on all approved returns
  • Return labels: We do not provide return labels
  • Restocking fee: Approved non-defective returns may be subject to a 25% restocking fee
  • Refund timing: Approved refunds are typically processed within 7 business days after inspection approval

10. Address Accuracy

Please make sure your shipping address is complete and accurate at checkout. We are not responsible for delivery issues caused by incorrect or incomplete addresses provided by the customer.

If an order is returned due to an address issue, refusal, or failed delivery caused by incorrect customer-provided information, we may charge additional shipping or handling fees before reshipment.

11. Governing Law

This Shipping Policy is governed by the laws of the State of Nebraska, without regard to its conflict of law provisions. Any disputes arising under this policy shall be subject to the exclusive jurisdiction of the courts located in Nebraska, except where otherwise required by applicable law.

12. Related Policies

For more information, please review our related policies:

13. Contact

  • Business Name: LinGarEnterprises13 LLC
  • Store Name: Thrive Longer Co
  • Email: support@thrivelongerco.com
  • Phone: 1-308-737-4088
  • Working Hours: Monday to Friday, 9 AM to 5 PM CST
  • Address: 200 S 21st St, Ste 400A, Lincoln, NE 68510, United States

14. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes take effect when posted on this page with an updated effective date.

Thank you for shopping with Thrive Longer Co, operated by LinGarEnterprises13 LLC.