Refund policy

Effective Date: 2026-02-27

Thrive Longer Co is an online retailer operated by LinGarEnterprises13 LLC. We offer a curated selection of wellness, recovery, relaxation, and lifestyle products — including saunas, cold plunges, massage chairs, and related accessories. Orders are fulfilled from authorized U.S.-based warehouses and shipped directly to the delivery address you provide at checkout.

Product specifications, descriptions, and images are provided by manufacturers and are believed to be accurate at the time of listing. We make reasonable efforts to ensure accuracy but are not responsible for typographical errors or changes made by manufacturers without prior notice.

1. Overview

This Return and Refund Policy applies to purchases made through thrivelongerco.com (the "Site"), operated by LinGarEnterprises13 LLC under the store name Thrive Longer Co.

Summary

  • Shipping region: Continental United States only
  • Order processing cutoff time: 2:00 PM CST, Monday through Friday
  • Handling time: 1–2 business days
  • Transit time: 2-7 business days
  • Estimated delivery time: 3–9 business days within the continental United States
  • Shipping carriers: UPS, FedEx, USPS, or freight carriers depending on product size, weight, and destination
  • Shipping charges: Free shipping on orders over $100; orders under $100 are charged a flat $60 shipping fee
  • Charge timing: Your payment method is charged at the time your order is placed
  • Return window: Return requests must be made within 30 days of delivery; damage, defect, or incorrect item issues must be reported within 7 days of delivery
  • Return shipping: Customer is responsible for return shipping costs on all approved returns; we do not provide return labels
  • Restocking fee: Up to 25% of the product price for approved non-defective returns

2. Contact Information

To request a return, report a problem, or contact customer support, please use the contact details below:

  • Email: support@thrivelongerco.com
  • Phone: 1-308-737-4088
  • Working Hours: Monday to Friday, 9 AM to 5 PM CST
  • Business Name: LinGarEnterprises13 LLC
  • Business Address: 200 S 21st St, Ste 400A, Lincoln, NE 68510, United States

3. Return Eligibility

Returns may be approved only if all of the following conditions are met:

  • The return request is submitted within 30 days of delivery
  • The item is unused, uninstalled, and returned in its original packaging with all included parts and accessories
  • The item is in resellable condition, unless it arrived damaged, defective, or incorrect
  • For damaged, defective, or incorrect items, the issue is reported within 7 days of delivery

We reserve the right to deny returns that do not meet these conditions. Used, installed, altered, or damaged items caused by misuse, neglect, or improper handling are not eligible for return unless the issue was present on arrival and reported within the required timeframe.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 7 days of delivery and include:

  • Your order number
  • Photos of the product
  • Photos of the packaging
  • A short description of the issue

We will review the claim and provide next-step instructions if the claim is approved. In some cases, we may offer a replacement, partial refund, full refund, or another resolution at our discretion.

5. Return Shipping and Fees

Customer-paid return shipping: The customer is responsible for return shipping costs on all approved returns. We do not provide prepaid return labels.

Trackable shipping recommended: For any approved return, we strongly recommend using a trackable shipping method and keeping proof of shipment until the return is fully processed.

Restocking fee: Approved non-defective returns may be subject to a 25% restocking fee, which will be deducted from the refund amount.

Returns sent without prior authorization may be refused or may not be eligible for a refund. Do not ship any item back until you have received written return instructions from our support team.

6. Refunds and Replacements

  • Once an approved return is received and inspected, we will determine whether the order qualifies for a refund, replacement, store credit, or another resolution
  • If approved, refunds are issued to the original payment method within 7 business days after inspection approval
  • Original shipping charges are non-refundable unless otherwise required by law or unless the return is due to an error verified by us
  • If a replacement is approved and available, the replacement will be processed after the return review is completed

7. Exchanges

Exchanges may be offered for eligible items on a case-by-case basis. Exchange requests must meet the same approval conditions as returns. The customer remains responsible for return shipping unless otherwise agreed in writing.

8. Non-Returnable Items

The following items are not eligible for return:

  • Items reported outside the required reporting window for damage, defect, or incorrect shipment
  • Used, installed, altered, or assembled items
  • Items damaged after delivery due to misuse, negligence, or improper storage or handling
  • Custom-made, personalized, made-to-order, or special-order products
  • Perishable goods
  • Gift cards, downloadable items, or digital products
  • Items specifically marked as final sale or non-returnable on the product page

9. Cancellations

  • Orders may be canceled for a full refund only if they have not yet been processed or submitted for fulfillment
  • Once an order has been processed, prepared for shipment, or shipped, it cannot be canceled and must follow the return process outlined in this policy if eligible

10. Shipping Scope and Carriers

We currently ship only within the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, other U.S. territories, international destinations, or P.O. boxes that cannot accept carrier delivery.

Orders placed after the 2:00 PM CST cutoff time will begin processing on the next business day. Business days are Monday through Friday, excluding holidays.

Carriers: Shipments are fulfilled through UPS, FedEx, USPS, or freight carriers depending on the size, weight, and destination of your order. Larger or oversized items may be delivered by LTL freight carrier; the freight carrier will typically contact you to schedule a delivery appointment. Tracking information will be provided via email once your order has shipped.

11. Payment and Charge Timing

Your payment method is charged at the time your order is placed on our website. All transactions are processed securely using SSL/TLS encryption. We do not store full payment card details on our servers.

12. Legal Rights and Governing Law

This policy is governed by the laws of the State of Nebraska, without regard to its conflict of law provisions. Any disputes arising from purchases made through this Site shall be subject to the exclusive jurisdiction of the courts located in Nebraska.

This policy does not affect any rights you may have under applicable U.S. federal or state consumer protection laws.

13. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any updates become effective when posted on this page. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

14. Related Policies

For more information, please review our related policies:

LinGarEnterprises13 LLC
support@thrivelongerco.com
1-308-737-4088
200 S 21st St, Ste 400A, Lincoln, NE 68510, United States