Return and Refund Policy

1. Overview

This Return and Refund Policy applies to purchases made through thrivelongerco.com (the “Site”), operated by LinGarEnterprises13 LLC under the store name Thrive Longer Co.

Summary

• Shipping region: Continental United States only
• Order processing cutoff time: 2:00 PM CST, Monday through Friday
• Handling time: 1–2 business days
• Estimated delivery time: Economy 3–9 business days within the continental United States
• Shipping charges: Free shipping on orders over $100; orders under $100 are charged a flat $60 shipping fee
• Return window: Return requests must be made within 30 days of delivery; damage, defect, or incorrect item issues must be reported within 48 hours of delivery
• Return shipping: Customer is responsible for return shipping costs on all approved returns; we do not provide return labels
• Restocking fee: Up to 25% of the product price for approved non-defective returns

2. Contact Information

To request a return, report a problem, or contact customer support, please use the contact details below:

• Email: support@thrivelongerco.com
• Phone: 1-308-737-4088
• Working Hours: Monday to Friday, 9 AM to 5 PM CST
• Business Name: LinGarEnterprises13 LLC
• Business Address: 200 S 21st St, Ste 400A, Lincoln, NE 68510, United States

3. Return Eligibility

Returns may be approved only if all of the following conditions are met:

• The return request is submitted within 30 days of delivery
• The item is unused, uninstalled, and returned in its original packaging with all included parts and accessories
• The item is in resellable condition, unless it arrived damaged, defective, or incorrect
• For damaged, defective, or incorrect items, the issue is reported within 48 hours of delivery

We reserve the right to deny returns that do not meet these conditions. Used, installed, altered, or damaged items caused by misuse, neglect, or improper handling are not eligible for return unless the issue was present on arrival and reported within the required timeframe.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must contact us within 48 hours of delivery and include:

• Your order number
• Photos of the product
• Photos of the packaging
• A short description of the issue

We will review the claim and provide next-step instructions if the claim is approved. In some cases, we may offer a replacement, partial refund, full refund, or another resolution at our discretion.

5. Return Shipping and Fees

Customer-paid return shipping: The customer is responsible for return shipping costs on all approved returns. We do not provide prepaid return labels.

Trackable shipping recommended: For any approved return, we strongly recommend using a trackable shipping method and keeping proof of shipment until the return is fully processed.

Restocking fee: Approved non-defective returns may be subject to a 25% restocking fee, which will be deducted from the refund amount.

Returns sent without prior authorization may be refused or may not be eligible for a refund. Do not ship any item back until you have received written return instructions from our support team.

6. Refunds and Replacements

• Once an approved return is received and inspected, we will determine whether the order qualifies for a refund, replacement, store credit, or another resolution
• If approved, refunds are issued to the original payment method within 7 business days after inspection approval
• Original shipping charges are non-refundable unless otherwise required by law or unless the return is due to an error verified by us
• If a replacement is approved and available, the replacement will be processed after the return review is completed

7. Exchanges

Exchanges may be offered for eligible items on a case-by-case basis. Exchange requests must meet the same approval conditions as returns. The customer remains responsible for return shipping unless otherwise agreed in writing.

8. Non-Returnable Items

The following items are not eligible for return:

• Items reported outside the required reporting window for damage, defect, or incorrect shipment
• Used, installed, altered, or assembled items
• Items damaged after delivery due to misuse, negligence, or improper storage/handling
• Custom-made, personalized, made-to-order, or special-order products
• Perishable goods
• Gift cards, downloadable items, or digital products
• Items specifically marked as final sale or non-returnable on the product page

9. Cancellations

• Orders may be canceled for a full refund only if they have not yet been processed or submitted for fulfillment
• Once an order has been processed, prepared for shipment, or shipped, it cannot be canceled and must follow the return process outlined in this policy if eligible

10. Shipping Scope

We currently ship only within the continental United States. We do not ship to Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, other U.S. territories, international destinations, or P.O. boxes that cannot accept carrier delivery.

Orders placed after the 2:00 PM CST cutoff time will begin processing on the next business day. Business days are Monday through Friday, excluding holidays.

11. Legal Rights

This policy does not affect any rights you may have under applicable U.S. consumer protection laws.

12. Changes to This Policy

We may update this Return and Refund Policy from time to time. Any updates become effective when posted on this page.